Chapter 1 Office Work 商務辦公
Unit 1 Recruiting 員工招聘 
Unit 2 Dealing with Emails 郵件處理 
Unit 3 Transferrting Information 傳送資料 
Unit 4 Filing 檔案事務 
Unit 5 Releasing Notices 發布通知 
Unit 6 Taking Memos 備忘錄 
Unit 7 Arranging Travels 安排差旅 
Unit 8 Procuring Equipment 設備采購 

Chapter 2 Receptions 客戶接待
Unit 1 Making an Appointment 客戶預約 
Unit 2 Changing an Appointment 預約改動 
Unit 3 Meeting at the Airport 機場迎接 
Unit 4 Introducing Myself 自我介紹 
Unit 5 Entertaining Clients 招待客戶 
Unit 6 Arriving at the Company 參觀訪問 
Unit 7 Inviting to Dinner 宴會邀請 
Unit 8 Expressing Thanks 表達感謝 

Chapter 3 Business Services 商業服務
Unit 1 Banking Services 銀行服務 
Unit 2 Post Office Services 郵局服務 
Unit 3 Airport Service 機場服務 
Unit 4 In a Restaurant 在餐館 
Unit 5 At the Hotel 在賓館 
Unit 6 Sightseeing 觀光旅游 
Unit 7 Changing Plans 改變計劃 
Unit 8 Business Reception 商務接待 

Chapter 4 Business Meetings 商務會議
Unit 1 Making Arrangements 布置會議 
Unit 2 Other Preparations 其他準備 
Unit 3 Agenda 議事日程 
Unit 4 Getting a Meeting Started 會議開始 
Unit 5 Taking Minutes 會議紀要 
Unit 6 Taking the Floor 發言 
Unit 7 Discussions 會議討論 
Unit 8 Summary and Adjournment 總結閉會 

Chapter 5 Business Calls 商務電話
Unit 1 Leaving a Message 電話留言 
Unit 2 Calling Back 回電話 
Unit 3 Having the Wrong Number 打錯電話 
Unit 4 Calling an Operator 接線員接聽電話 
Unit 5 Proposing an Appointment over Phone 電話要求約見 
Unit 6 Rescheduling over Phone 電話更改約定 
Unit 7 Reserving a Room 預訂旅館 
Unit 8 Booking a Ticket 預訂機票 

Chapter 6 Business Negotiations 商務洽談
Unit 1 Inquiry 詢價 
Unit 2 Offer 報價 
Unit 3 Price Negofiations 磋商價格 
Unit 4 Discounts 折扣 
Unit 5 Order 訂購 
Unit 6 Contracts 合同 
Unit 7 Shipment Delay 裝運推遲 
Unit 8 Claims 索賠 

Chapter 7 Deriving Sectors of Business 商業的衍生環節
Unit 1 Commissions 傭金 
Unit 2 Trademark Registration 商標注冊 
Unit 3 Sample Exhibition 樣品展示 
Unit 4 Sole Agent 獨家代理 
Unit 5 Letter of Credit 信用證 
Unit 6 Banking Facilities 銀行業務 
Unit 7 Public Relations 公共關系 
Unit 8 Business Promotion 商務促銷 

Chapter 8 Marketing 市場營銷
Unit 1 Market Surveys 市場調研 
Unit 2 Market Developments 市場開發 
Unit 3 Exhibitions 交易會 
Unit 4 Quality and Quantity 質量與數量 
Unit 5 Advertising and Promotion 廣告與促銷 
Unit 6 New Products Introduction 介紹新產品 
Unit 7 Aftersales Services 售后服務 
Unit 8 Sales Agents 銷售代理商 

Chapter 9 Business Interaction 商務交往
Unit 1 Visiting Colleagues 拜訪同事 
Unit 2 Introducing Newcomers 介紹新人 
Unit 3 Helping Each Other 同事互助 
Unit 4 Consolation 安慰 
Unit 5 Sympathy 同情 
Unit 6 Klatch 聚會 
Unit 7 Appointment 約會 
Unit 8 Departure 告別